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For Families
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Careers

Team Member Category: Leadership Team

August 4, 2025
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Kind words from our customers.

We’re proud to make a difference in people’s lives every day. Here’s what families and individuals have shared about their experiences with Ultima Care.

Margaret M (Wife of Client/Service User)

3 weeks ago

★★★★☆

4/5

Review from Margaret M

I value the care my Husband receives from his carers, I would not be able to undertake the task of changing my Husband by myself…

I value the care my Husband receives from his carers, I would not be able to undertake the task of changing my Husband by myself and making him comfortable. At my request to have carers attend him every 3-4 hours to reduce the risk of him, developing pressure sores. This has been achieved of which I am very grateful. Evening time a family member will be present to deliver his late evening care.
My husband has developed a good relationship with all of his Ultima Care team, who show him kindness, respect and patience each day .
review from M.M.
( Wife of patient)

Rating Breakdown

Staff

4/5

Care / Support

4/5

Management

4/5

Treated with Dignity

4/5

Value for Money

5/5

Angela S (Wife of Client/Service User)

3 weeks ago

★★★★★

5/5

Review from Angela S

The ladies come in, always cheery, with a smile and a kind word. They crack on with the work with kindness and consideration, then sit…

The ladies come in, always cheery, with a smile and a kind word. They crack on with the work with kindness and consideration, then sit with my husband and chat until their time is up. They are never in a rush, and leave the room immaculate afterwards.

Rating Breakdown

Staff

5/5

Care / Support

5/5

Management

5/5

Treated with Dignity

5/5

Value for Money

5/5

M M (Client / Service User)

2 months ago

★★★★★

5/5

Review from M M

The care service provided what I required following major surgery. Over a period of five months I was able to gradually reduce the care visits…

The care service provided what I required following major surgery. Over a period of five months I was able to gradually reduce the care visits as my ability improved. The carers who came were always regular, friendly and encouraging regarding my physical improvement.

Rating Breakdown

Staff

5/5

Care / Support

5/5

Management

5/5

Treated with Dignity

5/5

Value for Money

5/5

J W (Brother of Client/Service User)

2 months ago

★★★★★

5/5

Review from J W

I find ultimate care a very good care provider, carers are very friendly and supportive and my brother enjoys their company as well as their…

I find ultimate care a very good care provider, carers are very friendly and supportive and my brother enjoys their company as well as their caring. Also talking to the people in the office is easy to communicate with and friendly to talk to, happy with the service provided.

Rating Breakdown

Staff

5/5

Care / Support

5/5

Management

5/5

Treated with Dignity

5/5

Value for Money

5/5

Susan P (Client / Service User)

3 months ago

★★★★★

5/5

Review from Susan P

I don't know where I would have been without that care and support of the wonderful staff of this company. This is my third session…

I don't know where I would have been without that care and support of the wonderful staff of this company.
This is my third session with them and they are as dependable and reliable as they were on the first session when they cared for my dying husband.
It's lovely to have such continuity of staff. The same ladies caring for me means a lot. we are "comfortable" with each other and totally trusting.
I would wholeheartedly recommend Ultima Care & Nursing to anyone. They are my five star carers.

Rating Breakdown

Staff

5/5

Care / Support

5/5

Management

5/5

Treated with Dignity

5/5

Value for Money

5/5

Mary P (Friend of Client/Service User)

4 months ago

★★★★★

5/5

Review from Mary P

Excellent care, the girls have such patience with those who suffer from dementia, they do a wonderful job in caring for my friend. I am…

Excellent care, the girls have such patience with those who suffer from dementia, they do a wonderful job in caring for my friend. I am kept informed about every visit and they are always on the end of a phone should a problem arise.

Rating Breakdown

Staff

5/5

Care / Support

5/5

Management

5/5

Treated with Dignity

5/5

Value for Money

5/5

Paul F (Son of Client/Service User)

4 months ago

★★★★★

5/5

Review from Paul F

Really pleased with service this company provided. Very empathetic and reassuring. Our initial search for a company providing the right service initially was a concern…

Really pleased with service this company provided. Very empathetic and reassuring. Our initial search for a company providing the right service initially was a concern as such a mine field out there. So pleased to find a genuine caring company.

Rating Breakdown

Staff

5/5

Care / Support

5/5

Management

5/5

Treated with Dignity

5/5

Value for Money

5/5

Kathleen P (Mother of Client/Service User)

6 months ago

★★★★★

5/5

Review from Kathleen P

Ultima took over from a previous company's, I can't speak highly enough of them, from the very beginning the team have been kind, professional and…

Ultima took over from a previous company's, I can't speak highly enough of them, from the very beginning the team have been kind, professional and genuinely caring, knowing my loved one is in safe, capable hands has brought real peace of mind to our family, I would recommend this company to anyone who is looking for a trust worthy, high quality care delivered by people who go above and beyond.

Rating Breakdown

Staff

5/5

Care / Support

5/5

Management

5/5

Treated with Dignity

5/5

Value for Money

5/5

Kelly B (Daughter of Client/Service User)

7 months ago

★★★★★

5/5

Review from Kelly B

Since Ultima have been helping care for mum, they have been nothing but professional, kind and extremely caring. They have also helped the family adjust…

Since Ultima have been helping care for mum, they have been nothing but professional, kind and extremely caring. They have also helped the family adjust to the many changes we are going through. They take time to chat to her whilst performing the many tasks to look after her.

The kindness they also showed recently when mum was hospitalised due to an infection was really touching always asking after her when I called to cancel calls as she wasn't let out when expected.

Rating Breakdown

Staff

5/5

Care / Support

5/5

Management

5/5

Treated with Dignity

5/5

Value for Money

5/5

Frank F (Husband of Client/Service User)

7 months ago

★★★★☆

4/5

Review from Frank F

bed down at night is offten hurried in order to leave early this not done by all just a few when trying to insist on…

bed down at night is offten hurried in order to leave early this not done by all just a few when trying to insist on full time given bed down still rushed but rest of time filled in by looking at their phones

Rating Breakdown

Staff

4/5

Care / Support

4/5

Management

5/5

Treated with Dignity

4/5

Value for Money

4/5

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